Privacy Policy

Privacy Policy

General

This Privacy Policy describes the policy of Massage Club regarding the collection, use, storage, sharing, and protection of your personal information ("Privacy Policy"). This Privacy Policy applies to the Massage Club website ("Website") and all related websites, applications, services, and tools where reference is made to this policy ("Services"), regardless of how you access the Services, including access through mobile devices.

Scope and Consent

By using www.massageclub.ca and related Services, you give explicit consent to Massage Club for the collection, use, disclosure, and retention of your personal information as described in this Privacy Policy and our Terms of Use.

Massage Club may change this Privacy Policy from time to time. We advise you to read it regularly. Substantial changes to our Privacy Policy will be announced on our Website. The amended Privacy Policy will be effective immediately after it is first posted on our Website. This Privacy Policy is effective as of October 6, 2024.

What Personal Information Do We Collect?

You can visit our Website without registering for an account. When you decide to provide us with your personal information, you agree that such information is sent to and stored on our servers. We collect the following types of personal information:

Information We Collect Automatically

When you visit our Website, use our Services, or reply to ads or other content, we automatically collect the information sent to us by your computer, mobile device, or other equipment that provides access. This information includes, but is not limited to:

Information from your interaction with our Website and Services, including, but not limited to, device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from www.massageclub.ca, referring URL, ad data, IP address, and standard web log information.

Information You Provide to Us

We collect and store any information you enter on our Website or that you provide to us when you use our Services. This information includes, but is not limited to:

Information that you provide to us when you register for an account or for the Services that you use, including your name, address, email address, and telephone number.
Additional information that you may provide to us through social media sites or third-party Services.
Information provided in the context of dispute resolution, correspondence through our Website, or correspondence sent to us.
Information about your location and the location of your device, including your device's unique identifier if you have enabled this service on your mobile device.
Information from other sources: We may receive or collect additional information about you from third parties and add this to our account information. This information includes demographic data, navigation data, additional contact data, and additional data about you from other sources, such as public authorities, to the extent permitted by law.

How We Use Your Personal Information

You agree that we may use your personal information for the following purposes:

To provide you access to our Services and Customer Support by means of e-mail, push notification, text message (SMS), or by telephone.
To prevent, detect, and investigate potentially prohibited or illegal activities, fraud, and security breaches and to enforce our Terms of Use.
To personalize, measure, and improve our Services, content, and ads.
To contact you by e-mail, push notification, text message (SMS), or by telephone to inquire about our Services for targeted marketing activities, updates, and promotional offers based on your message preferences (where applicable), or for any other purposes as set forth in this Privacy Policy.
To provide you with other services that you have requested, as described when we collected the information.

Sharing Information

We may disclose your personal information to third parties in accordance with this Privacy Policy and applicable legislation and regulations. We will not disclose your personal information to third parties for their marketing purposes without your explicit consent. We may share your personal information with:

Service providers with whom we have entered into an agreement to help us provide our Services on the website, such as financial service providers, marketing agencies, and technical support. In such cases, the personal information shall remain under the control of Massage Club.
Certain third parties (such as intellectual property rights holders, supervisory authorities, tax authorities, police, and other regulatory authorities) if we are required to do so by law or in accordance with our Privacy Policy. We may share your personal information to comply with legal obligations or a court order; if this is necessary for the prevention, detection, or prosecution of criminal offenses, such as fraud or deceit; or if it is necessary to maintain our policies or to protect the rights and freedoms of others.
Other third parties to whom you have given consent to share your information.
Companies that we intend to merge with in the context of a re-organization or that acquire us.
An intellectual property owner if the owner of an intellectual property right or an intermediary in good faith believes that an advertisement violates the rights of the owner. Before personal information is provided, the IP owner will enter into an agreement stipulating that information is only provided on the strict condition that it may only be used in the context of legal proceedings and/or obtaining legal advice.

We will not disclose your personal information to third parties without a court order or formal request from the government unless we believe in good faith that such disclosure is necessary for legal proceedings, the prevention or detection of crime, or is otherwise authorized under applicable law.

Information You Share on www.massageclub.ca

Our Website allows users to share feedback and other information with other users, thereby making this shared information accessible to others. Since our Website enables you to directly contact a service provider, we recommend that you consider how you share your personal information with others. You are solely responsible for the personal information you share through our Website, and therefore we cannot guarantee the privacy or security of the information shared by you with other users.

If you visit our Website from a shared computer or a computer in an internet café, we strongly recommend that you log off after each session. If you do not want the shared computer to remember you and/or your credentials, you will need to remove cookies and/or the history of your website visits.

Marketing Purposes

You agree that we may use the information collected to send you offers, whether personalized or not, or to contact you by telephone regarding products or Services offered by Massage Club.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our Services and functionalities.

When you no longer wish to receive marketing communications from us, you can follow the unsubscribe link in the marketing communication you received.

Accessing, Reviewing, and Changing Your Personal Information

You can modify your own information by logging into your Massage Club account. When you place a massage booking, you will be able to edit, cancel, or delete your request. If you want to close your account (where applicable), please send us a request to [email protected], and we will process your request within a reasonable period.

Protection and Retention of Your Personal Information

We protect your information using technical and administrative security measures (such as firewalls, data encryption, and physical and administrative access controls) that limit the risk of loss, abuse, unauthorized access, disclosure, and alteration. If you believe your account has been abused, please contact our office by phone at 1.888.552.3331 or email support at [email protected].

We retain personal information no longer than is legally permissible and delete personal information when it is no longer necessary for the purposes described above.

Abuse and Unsolicited Commercial Communications ("Spam")

We do not tolerate abuse of our Website. You do not have permission to add other Massage Club users or service providers to your mailing list for commercial purposes unless the user has given explicit consent. If you notice that someone is abusing our Website, please notify our support team at [email protected].

It is not allowed to use our member-to-member communication resources to send spam or content that violates our Terms of Use. For your security, we may scan messages automatically and check for spam, viruses, phishing, and other malicious activity. We do not permanently store messages sent through these resources.

Third Parties

Unless explicitly provided otherwise in this Privacy Policy, this Privacy Policy applies only to the use and transfer of information we collect from you. Massage Club has no control over the privacy policies of third parties that may apply to you. When we work with third parties or use third-party tools to provide certain services, we will explicitly indicate which privacy policy applies to you. We encourage you to ask questions before you disclose your personal information to others.

Data Collection and Security

At Massage Club, we prioritize the protection and confidentiality of your personal information. This policy outlines our approach to data collection and security when you use our website, "MassageClub.ca," or download our iPhone App "Massage Club" from the App Store or our Android App "MassageClub.ca" from the Google Play Store. When you sign up, we only request essential information for account creation, including your Full Name, Phone Number, Email, and Password.

Your Information's Security and Confidentiality

All user data is securely encrypted and held in the strictest confidence. We do not share, distribute, or sell your personal information to any third parties.

Account Deletion Process

If you wish to have your account removed and all associated data erased, follow these simple steps:

Initiate Request: Contact our client care team via email at [email protected]. In the email subject, write "Account Deletion Request." In the body, state "Request for account deletion" and provide your Full Name and Email associated with the account for verification purposes.
Verification and Confirmation: Wait for our email reply, which will confirm the receipt of your request. We may ask you to provide additional information to verify your identity. Once your identity is confirmed, we will process your request within a reasonable time frame, typically within 1 day.
Data Erasure: Upon successful verification, we will erase all personal information associated with your account from our systems, except where we are required to retain certain information by law.
Notification: You will receive a confirmation email once your account has been successfully deleted.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Your Rights

You have the right to request access to the personal information we hold about you, to request correction of any inaccuracies, and to request deletion of your personal information in accordance with applicable law. To exercise these rights, please contact us using the information provided below.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Phone: 1.888.552.3331

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you by email or through a prominent notice on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.